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Holiday and special hours
This location is closed for all Ontario Statutory holidays, but tenants will still have regular access to their units.
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Our phone lines are open from 8 a.m. Monday to Friday.
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Renting a self-storage unit for the first time can feel overwhelming, but at XYZ Storage Dundas, we’re here to help. Here are our most frequently asked questions about our Dundas location. If you still have questions, feel free to visit our self-storage location, and our team of storage experts would be happy to help answer any questions or concerns you have about renting a storage unit with us.
Q1. How much does it cost to rent a storage unit in Dundas West?
Our XYZ Storage Dundas self-storage facility offers competitive pricing compared to other storage options. The cost of a self-storage unit at our Dundas location depends on unit size, availability, and overall demand. Whether you’re renting a small or large unit, you’ll benefit from the added value we provide, including exceptional customer service, access to our free truck rental, and a wide range of convenient amenities designed to make your storage experience as smooth as possible.
Q2. Should I rent a temperature-controlled storage unit in Dundas?
Absolutely! A temperature-controlled self-storage unit is beneficial for multiple reasons, including preventing any long-term damage to your belongings. Changes in temperature and humidity levels can damage your beloved belongings, especially those that are temperature-sensitive. For example, media and electronics, furniture, musical instruments, wine, artwork, photographs, etc. Our Dundas location is temperature-controlled to help protect your belongings while in storage.
Q3. What are the hours of access at the Dundas location?
Our Dundas self-storage facility is open Monday through Friday from 9 am to 7 pm EST and Saturday from 9 am to 5 pm EST. You can visit your self-storage unit and use our facilities between these hours.
Q4. How are payments made for self-storage units at the Dundas location?
At our Dundas location, we are flexible with how you can make payments for your self-storage unit and allow you to choose which option is the most convenient for you.
Make payments online through our website from the comfort of your own home
Visit our self-storage facility and pay by credit card or cash
Set up auto-pay through our online payment, and you’ll be charged for your unit every month with your credit card
Q5. Do I have 24/7 access to my storage unit?
24/7 access is available at this self-storage location. To access your unit after hours, please put in a request with our storage experts at our Dundas self-storage facility, and it will be looked at and approved on a case-by-case basis.
Q6. Do I need to bring my lock for my unit at the Dundas location? If yes, what type of lock?
We do ask that you bring your own lock for your self-storage unit. However, if you forget to bring your own, you can purchase one at the Dundas location. Any type of lock will work as long as you feel confident that it will keep your belongings safe and secure.
Q7. How do I find my self-storage unit at the Dundas location?
During your first visit to the Dundas location, please talk to one of our self-storage experts to verify your ID and credit card. You will then be provided with an access code and shown where your unit is located within the facility. After your initial visit, if you are having trouble locating your unit, you can always ask our staff to assist you or use the maps located at the elevators.
Q8. What is my gate access code?
This code is given at the start of your rental process. However, if you do forget, you can give us a call or come to the front desk at the Dundas location, and our staff will be more than happy to help you out.
Q9. Where do I park when visiting the Dundas location?
There is a parking lot where customers can park while visiting their self-storage unit and/or speaking with our storage experts.
Q10. Why is the price different on my lease agreement? I thought I was getting a promotion!
The price on your lease is the price of the unit without any promotions. Promotions may be temporarily added to your account for a duration of time. For example, you may receive a discount on your first full month of rent, but for the remaining months after the first month, you’ll be charged the lease price of your rental.
Q11. There are multiple prices for the same locker size at different facilities. Why are some more expensive than others? That locker is the same size. Why is it less expensive?
The pricing of a self-storage unit depends on the location of the self-storage facility, demand, and the size of the storage unit.
Q12. There are multiple prices for the same locker size at different facilities. Why are some more expensive than others? That locker is the same size. Why is it less expensive?
The pricing of a self-storage unit depends on the location of the self-storage facility, demand, and the size of the storage unit.
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